Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
https://www.mdexstore.com/ offers various kind of Payment Methods as shown below :-
1. Offline Bank Transfer/Online Bank Transfer/ATM Bank In
Bank : Maybank
Bank Account : 5090 1710 1160
Account Name : Mdex Sdn Bhd
Bank : Public Bank
Bank Account : 3141 759 723
Account Name : Mdex Sdn Bhd
After you made the payment, please send us the payment details of :
Bank Name :
Photo Of Your Bank In Receipt :
Banking Date :
Total Amount You Have Paid :
Your Name :
Your Order No :
You may scan and email us the above info to Email Address : [email protected]
Please noted that we didn't refund the extra balance, make sure that you bank in/transfer the correct amount. Thank you
Note: Your purchased products will not be delivered until we have this confirmation. Your order will be cancelled if you failed to made payment within 24 hours.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
All sales are final. So consider carefully before purchasing. We do not offer refunds if customer simply change their mind. If you are not sure about the products, please feel free to drop us an enquiry [email protected] or Whatsapp (018-945 0515) and we will be happy to answer all your questions.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (MYR)
Q. How long does the delivery usually takes?
You will able to receive your parcel within 5 working days. Delay perhaps 1-3 days if the item had out of stock at our headquarter store.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] or Whatsapp (018-945 0515) for us to clear your doubts.