Mdex Store operates 7 days return period to all customers exception for those products which have warranty more than 7 days. The item will not be accept if the products had exceed the return/warranty period. Kindly contact us and show us the problem of the product in order to claim for warranty, otherwise Mdex Store have the right to reject the item return. Both side shipping charges will be paid by buyer for any warranty claim.
Kindly clarify those which are not counted as defect/damage as below: • Slightly off-line or crochet • Washed (off, fade, shrink and other issues) • Stain below 2cm • Defects caused by vandalism • Button hole or pocket hole did not open The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund/return/exchange of goods. Mdex Store will also not be responsible if your shipment is lost/damage during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days after the confirmation. Please return your purchase to the following address: MDEX SDN BHD 23, JALAN MURAI BATU, TAMAN KIM, 02100 PADANG BESAR, PERLIS, MALAYSIA. Please contact us at [email protected] or Whatsapp (018-945 0515) if you have any questions or doubts.